Axis Customer Forum

Could not contact the recorder
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Author:  Yusel Sotomayor 1397710 [ Sat Oct 06, 2018 5:03 pm ]
Post subject:  Could not contact the recorder

Dear Friends,

We have a question about the connection to recorder. I am using Share Path and my camera is connected to my network through switch. The share path is on a File Server. The error "Could not contact the recorder" is happen when enter manually the share path from Axis Companion software. Any idea about this error? Thank you so much.


Author:  bill chao [ Sun Nov 11, 2018 11:47 pm ]
Post subject:  Re: Could not contact the recorder

I just submitted a case with Axis related to this problem.

I am using P3225-LVE Mk II with fw v8.40.1 (current) and was trying (with no success) to connect to a network share (i.e. \\server\share). It kept saying it was not able to connect to the share but I know the share is working as I can connect to the share and read/write files to it.

I also tried using Axis Campanion on Win10 PC and still had the same problem.

I downgraded the camera fw to v8.20.1 and it worked. I did not try the various v8.30.x versions as I was tired of re-configuring the camera every time after doing a reset to factory defaults.


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