Axis Customer Forum

It is currently Wed Oct 17, 2018 11:10 pm

All times are UTC




Post new topic Reply to topic  [ 5 posts ] 
Author Message
PostPosted: Mon Feb 12, 2018 11:22 am 

Joined: Mon Feb 12, 2018 9:39 am
Posts: 3
Hi,

I've tried from several browsers but cannot setup motion detection as this software won't install. "An add-on from this website failed to run"

How can I trouble shoot this? Internet Explorer 11.0.48

Thanks


Top
 Profile  
 
PostPosted: Thu Feb 15, 2018 4:39 am 

Joined: Thu Dec 28, 2017 9:45 pm
Posts: 6
Try Chrome. I believe you don't need to install Axis Media Control if you use Chrome.

Also, see this information. IE is not mentioned as a supported broswer for the latest firmware.
https://www.axis.com/hk/en/support/tech ... er-support

I was able to get AMC working though. I believe I manually downloaded it here:
https://www.axis.com/hk/en/support/down ... ia-control


Top
 Profile  
 
PostPosted: Fri Feb 16, 2018 3:56 pm 

Joined: Mon Feb 12, 2018 9:39 am
Posts: 3
Scott Shaw 1193474 wrote:
Try Chrome. I believe you don't need to install Axis Media Control if you use Chrome.

Also, see this information. IE is not mentioned as a supported broswer for the latest firmware.
https://www.axis.com/hk/en/support/tech ... er-support

I was able to get AMC working though. I believe I manually downloaded it here:
https://www.axis.com/hk/en/support/down ... ia-control



Thanks, but Chrome no longer supports Java:

Java and Google Chrome Browser
This article applies to:
Browser(s) Chrome
Java version(s): 7.0, 8.0
Chrome no longer supports NPAPI (technology required for Java applets)
The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI, which has been supported by all major web browsers for over a decade. Google's Chrome version 45 (scheduled for release in September 2015) drops support for NPAPI, impacting plugins for Silverlight, Java, Facebook Video and other similar NPAPI based plugins.

Java applications are offered through web browsers as either a web start application (which do not interact with the browser once they are launched) or as a Java applet (which might interact with the browser). This change does not affect Web Start applications, it only impacts applets.

If you have problems accessing Java applications using Chrome, Oracle recommends using Internet Explorer (Windows) or Safari (Mac OS X) instead.

Developers and System administrators looking for alternative ways to support users of Chrome should see this blog regarding Launching Web Start applications.


Top
 Profile  
 
PostPosted: Fri Feb 16, 2018 3:59 pm 

Joined: Mon Feb 12, 2018 9:39 am
Posts: 3
Hi again,

Just realised if I kick off Internet Explorer as "Run as administraor", I can use the Motion Detection setup, which is what I was after. Not sure why this isn't made clear.

Thanks


Top
 Profile  
 
PostPosted: Sat Feb 17, 2018 2:49 am 

Joined: Thu Dec 28, 2017 9:45 pm
Posts: 6
Henrik Morsing 996018 wrote:
Hi again,

Just realised if I kick off Internet Explorer as "Run as administraor", I can use the Motion Detection setup, which is what I was after. Not sure why this isn't made clear.

Thanks



Thanks for following up. I'm happy you got it working and maybe your tip will help someone else.

I'm curious though. I don't understand the reason for your comment about Chrome not supporting Java. Chrome supports the Axis cameras, and Chrome supports the motion detection setup, so why does it matter if Java is not supported? I don't understand your comment and just want to make sure I'm not missing something.

Thanks.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
cron
Powered by phpBB® Forum Software © phpBB Group