Axis Customer Forum

No PTZ controls
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Author:  John johnson [ Tue Oct 16, 2018 8:08 pm ]
Post subject:  No PTZ controls

I have a P5624-E which has lost PTZ functionality. The PTZ tab displays Gatekeeper and OSDI controls only, no additional PTZ controls and there is no cross-hair for positioning.

Has anyone seen this issue? If so, is there a resolution?

Thank you in advance for your advice and insight.


Author:  Ian James 239580 [ Mon Nov 05, 2018 9:01 pm ]
Post subject:  Re: No PTZ controls

Couple of pointers:.
Check you have enough power for camera:
Power Axis PoE+ midspan 1–port: 100–240 V AC
IEEE 802.3at Type 2 Class 4
Camera consumption: typical 9 W, max 15 W
(PoE+ midspan not included)

Go in the setup of the camera then System Options - Maintenance. And check PTZ Status:
This should report:
PTZ Status
Current PTZ status:
Pan: ok
Tilt: ok
Camera: ok

Also download the server report to see if spot anything obvious (E.g. Error, critical, power warnings) Again system options - support.

Also do a factory default!

Finally log a support case at uploading the server report for them to look at it.

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