Axis Customer Forum

Unable to browse to m7016 encoder
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Author:  Sean Connolly 830910 [ Mon Mar 06, 2017 1:24 pm ]
Post subject:  Unable to browse to m7016 encoder

Unable to browse to IP set on unit. 3 out of the 4 IPs are fine. We are able to PING the IP in question, just cannot browse to IP. As if web server is not responding. Once power cycled, it will work but will eventually stop functioning.

Any ideas? Thanks

Author:  Cheng Xin 345535 [ Tue Mar 07, 2017 2:16 am ]
Post subject:  Re: Unable to browse to m7016 encoder

Most likely the unit's monolith daemon crashed after a while,

If you can obtain, the camera crash report after the unit hanged, you will be able to find out the cause.

1. Ftp to the camera ip address (e.g.
e.g ftp

2. login with root user id and password.

3. Enter the following ftp command in sequence.
a. bin
b. hash
c. lcd c:\
d. get debug.tgz

After the debug.tgz is successfully downloaded in c:\, enter the following command to exit the ftp program.

e. quit

Call Axis support for help, unless you are willing to share the crash report with fellow Axis customers.

If you are interested in further discussion, please contact me via Skype @ Cheng.Xin.SG

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