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PostPosted: Sat Jun 15, 2019 12:41 pm 

Joined: Mon Mar 14, 2016 1:37 am
Posts: 6
Recently noticed after upgrading my P1435-LE to firmware version 9.20.1, the Axis Companion 3 iOS app crashes when trying to select the "HQ" option in the lower right hand side of the app. After trying to toggle to the "HQ" stream, the app crashes after about ~50 seconds. Happens on both my iPad and iPhone running iOS 12.3.1. No issues when viewing the stream via Web Browser. Anyone else experiencing this problem and found a workaround?

Edit: Problem solved. Installed the Axis Companion app on windows and was able to see the error message when trying to switch to the high stream. Error message was "Missing Decoders". The ACC_High stream profile was set to MJPEG. Problem was resolved when switching to H.264. The Axis Companion 3 app iOS version was 3.12.13.


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