Axis Customer Forum

axis q1615-e mk ii lose IPv4 details
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Author:  Timothy Charleston [ Sun Nov 18, 2018 11:10 pm ]
Post subject:  axis q1615-e mk ii lose IPv4 details


We have had several instances of this where the cameras seem to somehow lose their IPv4 settings, it all appears as normal on the device manager though.

When we access the camera with a default IP address or possibly a DHCP IP starting with 169.254.xx we have to reset the camera, reassign and config the IP address to what we need. The issue is the cameras are not readily accessible on a motorway so it is difficult to carry out this at night time. It also seems to lose the licence as well which is an issue.

Anyone have any advice?

Author:  Cheng Xin 345535 [ Wed Dec 26, 2018 7:43 am ]
Post subject:  Re: axis q1615-e mk ii lose IPv4 details

Is the control button jammed? If it is this will default the camera every time the camera lose power or reboot. As the result of the default, the IP camera will also be lost. You can easily verify this with by checking other settings you have customised.

If you are interested in further discussion, please contact me via Skype @ Cheng.Xin.SG

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