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PostPosted: Wed Jan 31, 2018 2:00 am 

Joined: Wed Jan 31, 2018 1:50 am
Posts: 2
Hello Folks,

I have an AXIS A1001 that came loaded with 1.46.0. Upgraded to firmware 1.60.0_1, and it started giving me "Failed to retrieve device information, please reload page." on the main overview page. When I open up "Access Management" page, i get "Failed to load doors" "Please reload the page to try again".

I reset the unit to defaults, and downgraded to 1.46.0 again. Still was getting issues. Pushed the resetbutton, and got it working again.

I then upgraded to 1.50.0_3, and the software looked to be still working.

Then upgraded to 1.60.0_1 - and it not working again.

Ideas? I might try going though all the revs, but this shouldn't cause it to fail.


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PostPosted: Wed Jan 31, 2018 3:23 am 

Joined: Wed Jan 31, 2018 1:50 am
Posts: 2
Figured out the problem. In the web browser you need to reload the entire page from the web server Shift+reload or Command+Shift+R - then it works again.


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