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PostPosted: Fri Aug 09, 2019 10:39 am 

Joined: Fri Aug 09, 2019 10:36 am
Posts: 1
Anyone else experiencing service like this?
Case no: 876287
General of M5525-E, Axis Cameras - PTZ
accc8exxxxxx Own reference: 206.105
Created: 2019-Jul-22
Age: 18
Continues to go into self test mode
Day 0: Michael Gauvin
File attached Axis_SR_20190711_102457_ACCC8Exxxxxx.zip
This camera cannot be used, as it continues to go into self test mode. When attempting to move it in any direction it seems to be fighting itself and then goes to self calibration mode.

Server report with screen shot attached.

Day 0: Axis Customer Services
Dear Michael Gauvin,

Thank you for contacting Axis Support. My name is Sigrid and I look forward to assist you.

Have you tried to do a factory default on that camera? Does this change anything? I can see in the server report that you included, that the camera does report a PTZ error. If you haven't tried a default yet, please do this, to see, if that fixes the issue that you're having with your camera.

Please let me know about the result of this test.

Best regards,
Axis Customer Services
Sigrid Carrera

Day 2: Michael Gauvin
There was no change after the default reset. Also the camera is making a grinding noise.

Day 7: Michael Gauvin
Are you going to issue an RMA for this camera?

Day 8: Axis Customer Services
Dear Michael Gauvin,

I apologize for the delay with getting back to you. Yes, I will authorize an RMA for you. Can you please either confirm or correct the shipping address? This is what I have on file for you:

x

Thank you.


Best regards,
Axis Customer Services
Sigrid Carrera

Day 8: Michael Gauvin
Yes, that is correct.

Day 11: Michael Gauvin
Is there an issue? Why the delay? I'm hoping I can get this camera out today.

Day 15: Michael Gauvin
HELLO?

Day 16: Michael Gauvin
what is going on here?

Day 18: Michael Gauvin
Sigrid Carrera where are you?


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